Refund Policy

Returns and Exchanges

*1.We have a 7-day-money-back guarantee on all our products (excluding prefilled cartridges, e-juice and all clearance items) from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred. Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand.

*2.However, this return does not apply in the case of:
(a) products sealed for health protection of hygiene purposes, once these have been unsealed after you receive them; and
(b) any products which become mixed inseparably with other items after their delivery. 

*3.If you are entitled to a refund under these terms we will refund you the price you paid for the products excluding delivery costs, tariffs and related expenses incurred, by the method you used for payment. We will make any refunds due to you as soon as possible.